About the author :

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As an entrepreneur and a succesful service delivery leader with a great eye for detail, Nirmal brings with him over 18 years of comprehensive experience with diverse companies, ranging from start-ups to leading multinationals. He started his career as a hands-on engineer in the information technology industry and grew through the ranks to serve in several key positions in the customer Services Industry.

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His articles Focus on understanding customer centric leadership, employee empowerment, Goal setting and effective performance appraisals which will help upcoming leaders to effectively engage in their day to day job responsibility .