SUMMARY
" Its a beautiful thing when a career and passion come together "
Senior executive with verifiable year after year success achieving revenue, profit, and business growth objectives within start-up, turnaround, and rapid-change environments.
Proven achievements in Enhancing operations, service delivery in Technical Support and Customer service, developing new markets, Relationship management and International Business Development. Extensive business background in international, multi-cultural environments. Led and motivated worldwide teams comprised of more than 1,000 employees and managed P&L for business divisions exceeding $100 million revenue.
Customer focused Account Director, acknowledged for talents in inspiring staff to excel and to adapt to the demands of a diverse and challenging workload. After taking a shift from the regular workforce to design my dream of being an entrepreneur, I feel more equipped to take on new challenges and help companies connect with consumers. I also care deeply about helping teams craft their digital communication with a mix of creativity, analysis, and delight.
Highly successful in building relationships with key stake holders, seizing control of critical problem areas, and delivering on customer commitments.
Highly developed leadership skills coupled with a strong customer insight approach, consistently delivering profitable solutions.
I am proud of my past but I’m truly excited about my future.
CAREER
"Choose a job you love, and you will never have to work a day in your life."
- CONFUCIUS
PROFILE & VALUE
Effective and accountable in Senior Executive Roles – Overcome complex business challenges and make high-stakes decisions using experience backed judgment, strong work ethics and flawless integrity. Respected as a proponent of empowerment and accountability.
Corporate Strategy and Development Specialist – Characterized as an idealistic, Strategist and tactician. Consistent record of delivering amazing results in growth, revenue, operational performance, and profitability. Strong Operational expertise in service delivery including start-up, transition and turn-around operations.
Consistently deliver mission-critical results – driven by a primitive “hard-wired” need to strategize, to innovate, and to disprove the words “It can’t be done!” Gifted with the Vision, Determination and skills needed for the high level revenue building strategies.
Strong orientation in operations and finance - Participate in organization-level operational initiatives, including infrastructure design, process re-engineering, turnaround management and reorganization. As an innovative investor use instincts, insight, judgment, and timing to succeed no matter how tough the deal.
Respect and leverage human capital - motivate, mentor and lead talented professionals. Live the culture and lead by example. Direct cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort and loyalty.
Interested in knowing more ..
SELECTED HIGHLIGHTS
Turned around an underperforming $3 million global account, streamlining 4 line of business around operational strategy, restoring profitability, with increased productivity and higher revenue gains, winning additional business, and delivering double-digit EBITA growth.
Achievements include managing staff of 1200 and $10 million operating budget to increase productivity in just 6 months, without degradation of quality or morale and while simultaneously trimming 10% of costs for the program.
Transitioned 2 new Business in a single year, managing a staff of 250 in support services of Printers, Projectors, MP3 Players and PDA for Dell and achieved the Best of Breed status across the enterprise for 4 consecutive quarters.
Transformed low-performing business unit on warranty cost into a top-performer with an estimated saving of $3.3 million in period of just 3 months. Regained control of the top end of the program and introduced new cost-effective solutions that enabled expansion into additional high-potential markets.
My true passions are analyzing information, tracking trends, developing actions plans and organizing things.
CERTIFICATIONS
COMPETENCIES OVERVIEW
Think big
Business development & Strategy
Execution Excellence & Leadership
Operational Excellence
Start up, turnaround & change management
Profitability & performance improvement
Process Excellence
Quality & continuous improvement
Business Acumen
Relationship management
Executive advisory & decision support
Financial Acumen
Budget planning
Cost analysis, reduction & control
EDUCATION
Bachelor of Computer Applications
IIIST
2003
Post Graduate Diploma in advanced IT
Electronics Corporation of India Ltd
2000
Diploma in Mechanical Engineering
Coimbatore Institute of Technology
1999
HISTORY
" Work until you No longer have to Introduce yourself "
2014 – Till date
Opexprime Business Solutions
CEO
Managed start-up of independent firm specializing in the delivery of a full-range of consulting services, strategic business planning, organizational design, financial turnaround, market research and strategy. Responsible for working closely with the firm’s partners and providing advice, recommendations and information to enable the firm to grow whilst maintaining its regulatory responsibilities.
2013 – 2014
Spectromax Technology Solutions
CEO
Leading the entire sales and business development effort while simultaneously creating structures, processes and trained people to provide services to offshore clients efficiently and effectively.
2011 – 2013
RaHa Entertainments
Director
Key Account Management & Strategic Activation services to create Brand Experiences, launch Products, drive Sales and promote Awareness.
2010– 2011
Sitel
Senior Manager Operations
Accountable for Overall Service delivery, Developing Service Design & Strategy with P&L responsibility for a service desk Process consisting of 500+ FTE
2007 – 2010
Sutherland Global Services
Business Director
Spearheading overall service management and Performance management for Technical support Business for Dell’s Consumer Segments (US and Canada).
2002 – 2007
Dell International Services
Technical Operations Manager
Steering initiatives for handling outstanding business partnership at all times to achieve business goals and deftly point out process deficiencies to peers, process owners, provide inputs and work towards changing processes that impacts customer experience negatively.
2000 – 2002
AddAs Events
Event Manager
Organizing Conferences & conventions, Awards ceremony, Game & theme shows, Brand Launches, School/College/Institution Contact Programs and Mystery Customer Program
1999 – 2000
Sansu Automotives
Production Supervisor
Oversee the Production Dept. scheduling, production control, inventory control and output. Initiate, recommend, investigate, trouble-shoot and provide solutions and actions to prevent the occurrence of any non conformities relating to the products, process and quality system.
INITIATIVES
PROCESS EXCELLENCE
Green Belt - Reduction Of Warranty Cost
Yellow Belt - Reduction Of Whole Unit Exchange
Invent & Simplify - Complex Issues Simple Solutions
BUSINESS EXCELLENCE
Case study - Dell Mini Netbooks
SERVICE DELIVERY
Deliver & Delight - Service Recovery Framework
EMPLOYEE ENGAGEMENT
Reduction in Voluntary Agent Attrition (180 Days)
Project Endeavour – All Ideas Matter
AWARDS
2010 - Numero Uno Leadership Award
2009 - Inspirational Leadership Award
2008 - Bravo Extra-Miler Award
- Inspirational Leadership Award
2007 - Manager of the Quarter – Q4FY07
- Dell Smart Step Team Award – Q1FY07
- Dell Smart Step Team Award – Q2FY07
- One-Dell Team Award – Q4FY07
2006 - Manager of the Quarter – Q1FY07
- Manager of the Quarter – Q2FY07
2003 - CE Excellence Award
This is not all . . . Check what they say..
Monica Leeza
CEO & Founder
Financial Consultant
I had the pleasure of working closely with Nirmal on a start-up project. He was passionate, knowledgeable and very easy to work with. He brought great insight and ideas to the project and was instrumental in making the end product a success. I enjoy Nirmal's professionalism and wit. I highly recommend Nirmal in any capacity he is drawn to pursue. Nirmal is someone I would enjoy working more with in the future.